Customer Service Representative

Bradham Comfort Services Inc; Brookfield (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Dental insurance

Vision insurance

401(k)

PTO & Paid Holidays

Continuous training and advancement

Job summary

Bradham Comfort Services Inc is seeking a friendly Customer Service Representative to join our Brookfield, NC team. You will handle high volumes of calls and emails, convert inquiries into booked service appointments, and support maintenance and service teams.

We value empathy, clear communication, and a professional attitude. Training is provided, with opportunities for advancement and a benefits package including health, dental, vision, 401(k), and PTO.

Qualifications

• Strong customer service and communication skills.
• Willingness to learn, solve problems, and participate in trainings.
• Coachable and open to feedback and growth.
• Professional, dependable and comfortable using tablets/service software.
• Previous experience in HVAC, plumbing, electrical services, or home services is a plus.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Empathize and understand customer's urgent HVAC and electrical needs.
• Promote maintenance plans and schedule outbound service calls.
• Respond to customer requests, resolve issues and promote the brand.
• Establish customer rapport and encourage repeat business.
• Participate in training to boost booked calls and outbound calling.
• Adhere to the plan for resolving customer complaints quickly and favorably.

Skills

Customer service

Communication skills

Empathy

Problem solving

Trainability

Professionalism

Tools

Tablets

Phone systems

Job description

Description

Who are we:

At Bradham Comfort Services, we take pride in creating an environment that supports both your professional growth and personal well-being. We are committed to delivering exceptional quality and satisfaction, not only for our customers, but for our team members as well. We are currently seeking motivated Customer Service Representative to join our dynamic team.

What’s In It For You?:

• Weekly pay
• Health
• Dental
• Vision
• 401(k)
• PTO & Paid Holidays
• Continuous training and advancement.

Who We’re Looking For:

• Approachable- strong customer service and communication skills.
• Resourceful- willingness to learn, solve problems, and participate in trainings.
• Coachable- open to feedback and growth.
• Professional- dependable, and comfortable using tablets/service software.

What you’ll do:

• Convert incoming customer calls into booked service appointments.
• Empathize & understand customer's urgent HVAC and electrical needs.
• Sales minded by renewed maintenance plans, make outbound calls to schedule service and maintenance calls
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.

Requirements

• Ability to answer a high volume of calls and/or emails daily as an
• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Ability to build trust and demonstrate empathy.
• Highly motivated, flexible and great attitude on life.
• Previous experience in HVAC, plumbing, electrical services, or home services is a plus.