Customer Service Representative

Newcomb and Company; Raleigh (NC); On-site; USD 31,000 - 46,000; Full time

Job summary

Newcomb and Company in Raleigh, NC is seeking a Customer Service Representative to act as a liaison, provide product and services information, and resolve issues for our customer accounts with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will respond to inquiries, maintain high customer satisfaction, manage a high volume of calls, identify customer needs, and build lasting

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or higher.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Skills

Customer support experience

Active listening

Communication skills

Multi-tasking

Time management

Phone handling

Education

High school diploma or higher

Tools

MS Office

Excel

PowerPoint

Job description

About Us

We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services.

Job Summary

A Customer Service Representative will act as a liaison, provide product/services information and resolve emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Essential Duties & Responsibilities

Primary Duties and Responsibilities:

• Manage large amounts of incoming calls.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.

Qualifications

Qualifications:

• Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening.

• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• High school diploma or higher.

#newcomb

Physical Demands

Physical Requirements:

• Regularly spend long hours sitting and using office equipment and computers.

• Regularly use hands and fingers to handle, control or feel objects tools or controls.

• Regularly repeat the same movements when entering data.

• Regularly speak clearly so listeners can understand.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affinity Action Policy.