Customer Service Representative

S&G Stores; Whitmore Lake (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

S&G Stores in Whitmore Lake, Michigan, is seeking a dedicated individual to support the store manager in ensuring efficient operations while maximizing sales. Responsibilities include providing exceptional customer service, maintaining store cleanliness, and ensuring compliance with company policies.

Candidates should be able to lift up to 50 pounds and stand for long periods. Retail experience is preferred, and a flexible schedule is required for various shifts, including weekends.

Qualifications

• Able to lift up to 50 pounds occasionally and 10 pounds frequently.
• Ability to stand for entire shifts and handle physical tasks.
• Comfortable working in varying temperatures.

Responsibilities

• Provide excellent customer service leadership.
• Process cash and card transactions efficiently.
• Monitor store activities for proper transaction handling.

Skills

Customer service leadership

Cash and card transaction processing

Retail experience

Job description

Summary

Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies while also helping to maximize sales and maintain asset control.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan‑ogram integrity and appropriate sign placement.
• Ensure food‑service products are fresh and appealing by rotating products appropriately and removing out‑of‑date items.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.
• Unload trucks for restocking the store.

Requirements

• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time, e.g., in the store, outside, and in the cooler.
• Available to work a variety of shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.
• Retail experience preferred.

FOR: Stopandgo, SNG, Stop and Go, S&G, Stop and go stores