Customer Service Representative (3rd Shift)

S and G stores; Fowlerville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

S and G stores is seeking a dedicated 3rd shift supervisor to help the store run smoothly, enforce laws and policies, and maximize sales while protecting assets.

You will lead a small team, greet customers, oversee checkout, and ensure merchandising programs and plan-o-grams are correctly implemented, including foodservice rotation.

This role requires lifting, standing all shift, and working evenings, weekends, and holidays with potential shift differential.

Qualifications

• Retail experience and customer service required.
• Able to lift up to 50 lbs occasionally.
• Able to stand for entire shift.
• Able to work varied shifts, weekends and holidays.
• Comfortable in variable temperatures.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintains a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Skills

Retail exp

Customer service

Leadership

Cash handling

Shift supervision

Job description

Summary:

Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours:

10:00pm-6:00am or 11:00pm-7:00am

NOTE: Hours worked during third shift may qualify for additional pay (Shift differential)

Responsibilities:

• Provide excellent customer service leadership to all customers.


• Acknowledge/Greet all customers that come into the store.


• Ensure that all company policies are being followed.


• Promote and maintains a clean and organized store appearance inside and out.


• Efficiently process both cash and card transactions with integrity.


• Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.


• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.


• Monitor store activities to ensure that transactions are taking place in the proper manner


• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements:

• Retail experience / Customer Service Experience Required


• Able to occasionally lift 50 pounds.


• Able to frequently lift objects up to 10 pounds.


• Able to stand for an entire shift.


• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.


• Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.


• Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

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