Customer Service Representative

S and G stores; Rossford (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

S and G stores in the United States seeks a motivated role to support the store manager and keep the store running efficiently while ensuring policy and legal compliance. You will help maximize sales and protect assets by enforcing procedures and delivering strong customer service.

The position requires physical stamina: lifting up to 50 pounds occasionally, standing through shifts, and performing routine tasks in varying temperatures and busy periods. Weekend/evening shifts may be required.

Qualifications

• Physically capable to perform duties including lifting up to 50 pounds on occasion.
• Ability to stand for entire shifts and perform routine manual tasks.
• Willing to work varied shifts including weekends, evenings, and holidays.

Responsibilities

• Support store manager to ensure smooth operation and compliance with laws and policies.
• Greet and assist customers while maintaining high service standards.
• Keep store clean, organized, and stocked; manage merchandising and signage.
• Process transactions accurately and maintain asset controls.
• Respond to emergencies and maintain store safety and security.

Job description

Summary:Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

Responsibilities:

• Willing and able to be cross-trained to work Food operations & production along with C-Store register operations and stocking/housekeeping.
• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements:

• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.
• Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.