Customer Service Representative

S&G Stores; Rossford (OH); On-site; USD 28,000 - 46,000; Full time

Job summary

S&G Stores in Rossford, OH is seeking a proactive associate to support the store manager, ensuring the store runs smoothly, complies with policies, and helps maximize sales.

You will cross-train across Food operations, C-Store registers, stocking and housekeeping, greet customers, maintain planograms, and handle cash with integrity. This role involves standing for long periods and occasional heavy lifting.

Qualifications

• Comfortable handling customers in a fast-paced retail setting.
• Ability to follow policies and promote clean, organized stores.
• Experience with cash handling and merchandising accuracy.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintains a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Skills

Customer service leadership

Cross-training capability

Store operation knowledge

Cash handling

Merchandising

Job description

Summary:

Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

Responsibilities:

Willing and able to be cross-trained to work Food operations & production along with C-Store register operations and stocking/housekeeping.

• Provide excellent customer service leadership to all customers.


• Acknowledge/Greet all customers that come into the store.


• Ensure that all company policies are being followed.


• Promote and maintains a clean and organized store appearance inside and out.


• Efficiently process both cash and card transactions with integrity.


• Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.


• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.


• Monitor store activities to ensure that transactions are taking place in the proper manner


• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements:

• Able to occasionally lift 50 pounds.


• Able to frequently lift objects up to 10 pounds.


• Able to stand for an entire shift.


• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.


• Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.


• Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.


• Retail experience is preferred.