Customer Service Representative

S&G Stores; Albion Township (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

S&G Stores in Albion Township, Michigan is looking for a dedicated individual to support the store manager and ensure efficient store operations. You'll provide excellent customer service and maintain the store's appearance, ensuring compliance with all company policies.

This position requires retail and customer service experience, physical stamina, and the ability to work varied shifts, including weekends and holidays. Join us to help create a welcoming shopping environment.

Qualifications

• Retail experience or customer service experience is required.
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Comfortable working in varying temperatures.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Ensure that all company policies are followed.
• Monitor store activities to ensure proper transactions.
• Unload trucks for restocking the store.

Skills

Retail experience

Customer service experience

Job description

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan‑ogram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.
• Unload trucks for restocking the store.

Requirements

• Retail experience / Customer Service Experience Required.
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time, e.g., in the store, outside, and in the cooler.
• Available to work varied shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

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