Customer Service Representative

Talentcare, LLC; West Haven (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Talentcare, LLC is seeking a Customer Service Representative to act as the primary contact between drivers and clients. The role requires a positive attitude, strong communication, and teamwork to deliver high-quality service.

The ideal candidate will handle high-volume calls, perform data entry in our systems, and support the dispatch team to resolve inquiries promptly and professionally.

Qualifications

• 1+ year of customer service experience.
• Strong written and verbal communication.
• Proficient with Microsoft Office (Word, Excel).
• Professional in appearance and demeanor.

Responsibilities

• Answer all incoming phone calls and assist callers with inquiries, complaints or issues.
• Heavy data entry into company software; knowledge of Microsoft Office products such as Word and Excel.
• Process orders for routed and on demand routes, additional stops, wait time jobs, and special order requests from clients as required by department standards.
• Ensure drivers routes are completed to customer expectations.
• Assist the Operations Managers and dispatch team with issues or concerns related to clients and drivers, as needed.
• Handle client concerns in a expeditious and professional manner; elevate unresolved issues to management, as appropriate.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

Word

Excel

Job description

The Customer Service Representative will handle all incoming calls to ensure customer satisfaction is achieved. This position serves as the primary communicator between drivers and clients of our organization. A sense of commitment to customer satisfaction and the ability to work well in a team environment are ideal for this position. Superior communication skills and a positive, friendly attitude are critical to success in this role. The candidate must be comfortable with multi-tasking in a fast-paced environment. This role requires heavy data entry, and knowledge of Microsoft Office products.

Job Responsibilities

• Answer all incoming phone calls and assist callers with inquiries, complaints or issues.
• Heavy data entry of information into company specific software system; knowledge of Microsoft Office products such as word and excel.
• Process orders for both routed and on demand routes, additional stops, wait time jobs, and special order requests from clients as required by department standards.
• Ensure drivers routes are completed to customer expectations.
• Assist the Operation Managers and dispatch team with issues or concerns related to clients and drivers, as needed.
• Handle client concerns in an expeditious and professional manner; elevate unresolved issues to management, as appropriate.
• Perform other duties as assigned.

Required Skills & Qualifications

• 1+ year(s) of customer service experience.
• Effective communicator both written and oral.
• Proficient computer skills; knowledge of Microsoft Office products, word & excel.
• Represent the company in a professional manner.