Customer Service Rep

North America Central School Bus; Blue Island (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Growth opportunities

Meaningful work

Collaborative culture

Job summary

North America Central School Bus is seeking a Customer Service Representative (CSR) to support our stakeholders by providing accurate information and resolving concerns. You’ll be the primary contact for customers, drivers, and other teams, ensuring smooth operations and high service levels.

Ideal candidates communicate clearly, stay organized, and enjoy problem-solving in a fast-paced transportation environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Ability to learn and utilize transportation and scheduling software.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor and positive attitude when interacting with customers and coworkers.

Responsibilities

• Respond to inquiries via phone, email, and other channels.
• Investigate and resolve service-related concerns by identifying root causes.
• Follow up with customers to ensure timely resolution.
• Maintain accurate records of customer interactions.
• Assist with tracking route performance and scheduling issues.
• Communicate updates to drivers and operations staff.
• Maintain data in company software and databases.
• Recommend improvements to routing and service processes.
• Notify stakeholders of route changes and service interruptions.
• Assist with clerical duties and charter-related tasks.
• Complete special projects and additional duties.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Transportation scheduling software

Job description

Join Our Team!

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to support our stakeholders by providing accurate information, resolving concerns, and ensuring outstanding service experiences. This role serves as a primary point of contact for customers, drivers, and other stakeholders, helping to maintain efficient operations and high levels of customer satisfaction.

If you enjoy problem-solving, communicating with people, and making a positive impact through exceptional service, we'd love to hear from you.

Responsibilities

• Respond to customer and stakeholder inquiries via phone, email, and other communication channels.
• Investigate and resolve service-related concerns by identifying root causes and implementing appropriate solutions.
• Follow up with customers to ensure timely resolution and satisfaction.
• Maintain accurate records of customer interactions, inquiries, concerns, and actions taken.
• Assist with tracking route performance, scheduling issues, and service concerns.
• Communicate timely updates and information to drivers and operational staff.
• Maintain accurate data in company software systems and databases.
• Recommend improvements to routing and service processes.
• Notify stakeholders of route changes, service interruptions, schedule adjustments, and updated transportation information.
• Assist with clerical duties, routing activities, and charter-related tasks.
• Complete special projects and additional duties as assigned.

Qualifications

Required

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Ability to learn and utilize transportation and scheduling software.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor and positive attitude when interacting with customers and coworkers.

Preferred

• Bilingual English/Spanish skills.
• Previous customer service, dispatch, call center, transportation, or administrative experience.

Requirements

• Flexibility to work early morning, evening, or split-shift schedules as business needs require.
• Ability to maintain professionalism and confidentiality.
• Strong organizational skills and attention to detail.
• Commitment to workplace safety and compliance with company policies, OSHA regulations, and applicable federal and state laws.
• Ability to operate office equipment, including phones, computers, printers, and other communication devices.

Why Join Us?

• Competitive pay
• Supportive team environment
• Opportunities for growth and development
• Meaningful work that helps support safe and reliable transportation services
• Dynamic and collaborative workplace