Customer Experience Specialist - Fast-Paced Route Support

Talentcare, LLC; West Haven (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Talentcare, LLC is seeking a Customer Service Representative to act as the primary contact between drivers and clients. The role requires a positive attitude, strong communication, and teamwork to deliver high-quality service.

The ideal candidate will handle high-volume calls, perform data entry in our systems, and support the dispatch team to resolve inquiries promptly and professionally.

Qualifications

• 1+ year of customer service experience.
• Strong written and verbal communication.
• Proficient with Microsoft Office (Word, Excel).
• Professional in appearance and demeanor.

Responsibilities

• Answer all incoming phone calls and assist callers with inquiries, complaints or issues.
• Heavy data entry into company software; knowledge of Microsoft Office products such as Word and Excel.
• Process orders for routed and on demand routes, additional stops, wait time jobs, and special order requests from clients as required by department standards.
• Ensure drivers routes are completed to customer expectations.
• Assist the Operations Managers and dispatch team with issues or concerns related to clients and drivers, as needed.
• Handle client concerns in a expeditious and professional manner; elevate unresolved issues to management, as appropriate.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

Word

Excel

Job description

Talentcare, LLC is seeking a Customer Service Representative to act as the primary contact between drivers and clients. The role requires a positive attitude, strong communication, and teamwork to deliver high-quality service.

The ideal candidate will handle high-volume calls, perform data entry in our systems, and support the dispatch team to resolve inquiries promptly and professionally.