Customer Solutions Specialist – Rapid Support & Coordination

Lonestar Truck Group; Town of Texas (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) program with company match

Medical, prescription, dental & vision insurance

Company-paid life insurance

Short and long-term disability insurance

Paid time off

Training opportunities

Job summary

Lonestar Truck Group in Wisconsin is looking for a dedicated individual to serve as the primary contact for drivers, customers, and teams requiring support. Responsibilities include managing customer requests, coordinating solutions, and ensuring accurate documentation.

The ideal candidate has strong communication skills, can manage multiple priorities in a fast-paced environment, and possesses a high school diploma. Competitive benefits and a commitment to training are included for employees.

Qualifications

• Ability to write routine reports and correspondence.
• Effective communication with customers for problem resolution.
• Manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer requests via phone and electronic requests.
• Create and manage support tickets according to service standards.
• Coordinate with internal departments for timely issue resolution.
• Maintain complete documentation within company systems.

Skills

Customer communication

Documentation skills

Multi-tasking

Collaboration

Microsoft Office

Education

High School diploma or general education degree

Job description

Lonestar Truck Group in Wisconsin is looking for a dedicated individual to serve as the primary contact for drivers, customers, and teams requiring support. Responsibilities include managing customer requests, coordinating solutions, and ensuring accurate documentation.

The ideal candidate has strong communication skills, can manage multiple priorities in a fast-paced environment, and possesses a high school diploma. Competitive benefits and a commitment to training are included for employees.