Customer Service Rep

North-America-Central-School-Bus; Blue Island (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

North-America-Central-School-Bus seeks a Customer Service Representative (CSR) to support stakeholders by providing accurate information, resolving concerns, and ensuring outstanding service experiences. This role is the primary contact for customers, drivers, and other stakeholders, helping maintain efficient operations.

If you enjoy problem-solving, communicating with people, and making a positive impact through exceptional service, we'd love to hear from you.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Ability to learn and utilize transportation and scheduling software.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor and positive attitude when interacting with customers and coworkers.

Responsibilities

• Respond to customer and stakeholder inquiries via phone, email, and other communication channels.
• Investigate and resolve service-related concerns by identifying root causes and implementing appropriate solutions.
• Follow up with customers to ensure timely resolution and satisfaction.
• Maintain accurate records of customer interactions, inquiries, concerns, and actions taken.
• Assist with tracking route performance, scheduling issues, and service concerns.
• Communicate timely updates and information to drivers and operational staff.
• Maintain accurate data in company software systems and databases.
• Recommend improvements to routing and service processes.
• Notify stakeholders of route changes, service interruptions, schedule adjustments, and updated transportation information.
• Assist with clerical duties, routing activities, and charter-related tasks.
• Complete special projects and additional duties as assigned.

Skills

Customer service

Problem solving

Verbal and written communication

Multitasking

Learn scheduling software

Education

High School Diploma

Tools

Microsoft Office

Scheduling software

Job description

Join Our Team!

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to support our stakeholders by providing accurate information, resolving concerns, and ensuring outstanding service experiences. This role serves as a primary point of contact for customers, drivers, and other stakeholders, helping to maintain efficient operations and high levels of customer satisfaction.

If you enjoy problem-solving, communicating with people, and making a positive impact through exceptional service, we'd love to hear from you.

Responsibilities

• Respond to customer and stakeholder inquiries via phone, email, and other communication channels.
• Investigate and resolve service-related concerns by identifying root causes and implementing appropriate solutions.
• Follow up with customers to ensure timely resolution and satisfaction.
• Maintain accurate records of customer interactions, inquiries, concerns, and actions taken.
• Assist with tracking route performance, scheduling issues, and service concerns.
• Communicate timely updates and information to drivers and operational staff.
• Maintain accurate data in company software systems and databases.
• Recommend improvements to routing and service processes.
• Notify stakeholders of route changes, service interruptions, schedule adjustments, and updated transportation information.
• Assist with clerical duties, routing activities, and charter-related tasks.
• Complete special projects and additional duties as assigned.

Qualifications

Required

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Ability to learn and utilize transportation and scheduling software.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor and positive attitude when interacting with customers and coworkers.

Preferred

• Bilingual English/Spanish skills.
• Previous customer service, dispatch, call center, transportation, or administrative experience.

Requirements

• Flexibility to work early morning, evening, or split-shift schedules as business needs require.
• Ability to maintain professionalism and confidentiality.
• Strong organizational skills and attention to detail.
• Commitment to workplace safety and compliance with company policies, OSHA regulations, and applicable federal and state laws.
• Ability to operate office equipment, including phones, computers, printers, and other communication devices.

Why Join Us?

• Competitive pay
• Supportive team environment
• Opportunities for growth and development
• Meaningful work that helps support safe and reliable transportation services
• Dynamic and collaborative workplace