Customer Service Representative

Ascendo Resources; Kankakee (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Ascendo Resources in Illinois is seeking a customer service professional to respond to inquiries via phone, email, and chat, process requests accurately, and maintain precise records. You will collaborate with internal teams to resolve issues promptly and ensure customer satisfaction.

The role emphasizes clear communication, strong organizational skills, and the ability to multitask while delivering excellent service.

Qualifications

• Two or more years of customer service experience preferred.
• Proficiency in Microsoft Office, including intermediate to advanced Excel.
• Experience with ERP or ticketing systems is a plus.
• Strong communication, organizational, problem-solving, and attention-to-detail skills.
• Ability to multitask, work collaboratively, and provide excellent customer service.

Responsibilities

• Respond to customer inquiries through phone, email, and messaging platforms.
• Process customer requests accurately and efficiently.
• Collaborate with internal departments to resolve issues.
• Maintain accurate customer records and documentation.
• Communicate updates and follow up to ensure customer satisfaction.
• Research and resolve billing, pricing, and account concerns.
• Identify opportunities to improve processes and customer experience.
• Prepare and review reports for accuracy.

Skills

Customer service

Excel

Communication

Problem solving

Attention to detail

Multitasking

Team collaboration

Tools

Microsoft Office

ERP systems

Job description

Responsible for delivering excellent customer service by managing inquiries, maintaining accurate records, coordinating with internal teams, and resolving customer concerns in a timely and professional manner.

Essential Functions

• Respond to customer inquiries through phone, email, and messaging platforms.
• Process customer requests accurately and efficiently.
• Collaborate with internal departments to resolve issues.
• Maintain accurate customer records and documentation.
• Communicate updates and follow up to ensure customer satisfaction.
• Research and resolve billing, pricing, and account concerns.
• Identify opportunities to improve processes and customer experience.
• Prepare and review reports for accuracy.

Qualifications

• Two or more years of customer service experience preferred.
• Proficiency in Microsoft Office, including intermediate to advanced Excel.
• Experience with ERP or ticketing systems is a plus.
• Strong communication, organizational, problem-solving, and attention-to-detail skills.
• Ability to multitask, work collaboratively, and provide excellent customer service.