Customer Service Representative

Motion; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Paid sick leave

Holiday pay

Job summary

Motion is seeking a Customer Service Representative in Tampa, FL to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, provide quotes, and enter orders while negotiating pricing within authorized parameters to maximize gross profit.

Responsibilities include maintaining inventory levels, coordinating shipping, expediting backorders, and supporting return processing. A high school diploma or GED is required with 0–3 years of related experience.

Qualifications

• Requires a high school diploma or GED and 0–3 years of related experience.
• Strong communication skills (written, verbal, listening) and reliability are essential.
• Moderate computer skills; ability to use business systems and search for products online.

Responsibilities

• Responds to basic customer inquiries about products and provides quotes.
• Processes orders via telephone, fax, email, or walk-in; enters orders accurately.
• Negotiates pricing within authorized parameters to support gross profit.
• Builds relationships to drive repeat business and improve processes.
• Ensures inventory levels are adequate and places orders as needed for customers.
• Determines cost-effective shipping methods and coordinates with Account Representatives.
• Handles backorders, returns, and supports other duties as assigned.

Skills

Reliability

Attention to detail

Communication skills

Multi-tasking

Computer skills

Product knowledge (preferred)

Education

High School Diploma or GED

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Tampa, FL, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000022280**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**COMPANY INFORMATION:**Motion offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.