Customer Service Representative

Motion; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Motion Industries in Oklahoma City, OK is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls.

You will respond to basic product inquiries, provide quotes, enter orders, and coordinate shipping while working to protect gross profit and build lasting customer relationships. A high school diploma or GED and 0–3 years of related experience are typical requirements; strong communication and computer skills are essential.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Reliability, organization and attention to detail.
• Strong written and verbal communication skills.
• Moderate computer skills and ability to use business systems.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet demands while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to maintain appropriate inventory levels.
• May place orders up to $5,000 per line and $10,000 per purchase order.
• Soursces products in branch, distribution center, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares orders for shipment.
• May handle customer returns.

Skills

Reliability

Communication skills

Multi-tasking

Computer skills

Education

High School Diploma or GED

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Oklahoma City, OK, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000021817**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.