Customer Service Representative

Motion; Taylor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls in Taylor, MI. You will process orders, provide quotes, enter orders, and assist with pricing decisions to protect gross profit and customer satisfaction.

The role requires a high school diploma or GED with 0–3 years of related experience, plus reliable, organized, detail-focused communication and basic computer skills. On-site position with supportive team environment.

Qualifications

• High school diploma or GED required with 0–3 years of related experience.
• Reliability, organization and attention to detail are essential.
• Strong communication and time management skills are required.

Responsibilities

• Respond to basic customer inquiries regarding products, quotes, and order entry.
• Place customer orders by phone, fax, email, or walk-in.
• Negotiate pricing within parameters to influence gross profit.
• Maintain appropriate inventory levels and arrange shipping.
• Support account reps to ensure customer satisfaction and handle backorders.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Multi-tasking

Computer literacy

Product knowledge (preferred)

Education

High school diploma or GED

Tools

Email

Internet research

Business systems

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Taylor, MI, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_0000021858**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.