Sr Customer Service Representative

Motion; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries in Houston, TX is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and place orders with accuracy.

You will develop relationships with customers to understand needs, coach less experienced staff, and help ensure on-time delivery, optimal pricing, and smooth order flow across multiple channels.

The role emphasizes reliability, communication, and problem-solving to improve customer satisfaction and drive repeat business.

Qualifications

• High school diploma or GED is required with 5+ years of related experience.
• Strong communication, negotiation, and computer skills are essential.
• Ability to multitask, manage time, and build customer relationships.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and enters orders.
• Places orders by phone, fax, email, or in person, and coordinates shipping.
• Influences gross profit through price negotiations within policy.
• Maintains inventory levels and sources products as needed.
• Coach and guide junior staff and assist with customer needs.

Skills

Communication skills

Negotiation skills

Computer skills

Time management

Attention to detail

Customer relationship building

Education

High School Diploma or GED

5+ years related experience

Job description

## Sr Customer Service RepresentativeApplyremote type: On-Sitelocations: Houston, TX, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000022620**SUMMARY:**Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.**JOB DUTIES*** Responds to complex customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Excellent computer skills.* Excellent negotiation skills.* Strong product knowledge.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY**: No Supervisory Responsibility**BUDGET RESPONSIBILITY**: NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.