Customer Service Representative

Palantir (2); New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Palantir is seeking a Customer Service Representative to assist customers with inquiries, provide information on products and services, and resolve technical issues. You'll handle various customer interactions and maintain relevant documentation.

The ideal candidate should possess prior experience in customer service, showcase excellent communication skills, and demonstrate an ability to multitask effectively in a professional environment.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.

Skills

Customer service experience

Rapport building

Prioritization

Multitasking

Communication skills

Job description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

?Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills