Call Center Representative

Pldi; Tigard (OR); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service-focused company in Tigard, Oregon is seeking a Call Center Representative. Responsibilities include handling customer inquiries and complaints, providing information about products and services, and troubleshooting technical issues. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to build rapport with clients. This position offers opportunities for professional growth in a fast-paced environment.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Ability to prioritize and multitask efficiently.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Troubleshoot and resolve product issues.

Skills

Customer service experience

Sales experience

Ability to build rapport

Prioritization and multitasking

Excellent written communication

Excellent verbal communication

Job description

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledgebase of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills