Customer Service

Nova acquisitions; McLean (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Nova acquisitions is looking for a Customer Service and Sales Representative in McLean, VA. You will assist customers with product and service information and resolve technical issues, while driving sales at promotional events and maintaining customer records.

The role emphasizes strong communication, multitasking, and the ability to develop a knowledge base of products and services to support customers effectively.

Qualifications

• Experience in customer service, sales, or related fields.
• Strong ability to build rapport with clients.
• Excellent communication skills (written and verbal).

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Sales at promotional events.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services.

Skills

Customer service

Sales

Rapport building

Job description

We are seeking a CUSTOMER SERVICE AND SALES REPRESENTATIVE to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Sales in promotional eventsn
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills