Customer Service Representative

Pldi; Birmingham (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

A service-oriented company in Birmingham, Alabama, is looking for a Customer Service Representative to assist customers by providing product information and resolving technical issues. Key responsibilities include handling inquiries, troubleshooting problems, and maintaining customer records. Ideal candidates will have experience in customer service and excellent communication skills, along with the ability to multitask and build rapport. This role offers an opportunity to work in a dynamic team environment.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Troubleshoot and resolve product issues.

Skills

Customer service expertise

Communication skills

Multitasking ability

Sales experience

Job description

We are seeking a Customer Service Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provideinformation about the products and services
• Troubleshoot and resolveproduct issues and concerns
• Document and updatecustomer records based oninteractions
• Develop and maintain a knowledgebase of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills