Call Center Representative

Pldi; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A reputable service provider in Chicago is looking for a skilled Call Center Representative to assist customers by providing product and service information and resolving technical issues. The ideal candidate will have previous customer service experience, a positive attitude, and excellent communication skills. Responsibilities include handling inquiries, troubleshooting issues, and maintaining customer records. This role is vital for ensuring customer satisfaction and supporting a growing knowledge base of products and services.

Qualifications

• Previous experience in customer service or sales.
• Ability to build rapport with clients.
• Positive and professional demeanor.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Troubleshoot and resolve product issues.

Skills

Customer service experience

Sales ability

Multitasking

Excellent communication skills

Job description

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledgebase of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills