Customer Service Representative

Randstad USA; Tustin (CA); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA is seeking a part-time Customer Experience Specialist in California to deliver top-tier service. You will process orders in Oracle NetSuite, handle inquiries, and ensure a seamless customer journey from start to finish.

The role requires a high school diploma, 3 years of experience in customer service, and proficiency with Microsoft Office. Shift is 8 AM–12 PM; pay ranges $22–$24 per hour, open for 30 days.

Qualifications

• High school diploma (or equivalent) with proven customer service experience.
• ERP/CRM experience; Oracle NetSuite strongly preferred.
• 3 years of experience in customer service or related role.

Responsibilities

• Process incoming orders via phone, email, and fax using Oracle NetSuite and build relationships with key accounts.
• Provide friendly, professional support for product questions, lead times, promotions, and order discrepancies.
• Coordinate returns, replacements, refunds, credit memos, and maintain records of all customer communications.
• Partner with internal teams to fulfill customer requests and share feedback to optimize workflows and improve customer experience.
• Support administrative tasks with proficiency in Microsoft Office and data entry.

Skills

Telephone Etiquette

Active Listening

Customer Service

Call Center Support

CUSTOMER ORDERS/SALES

Education

High School

Tools

Netsuite

Job description

Are you a detail-oriented customer service professional looking to make a meaningful impact? Our client's Customer Experience team is at the heart of their mission, providing top-tier service and support to the clients they serve. We are seeking a proactive, collaborative, and communicative Customer Experience Specialist to join our client's team part-time. In this role, you will serve as a primary contact for customers, accurately processing orders in Oracle NetSuite, resolving inquiries, and ensuring an exceptional experience from start to finish. If you thrive in a supportive environment, possess organizational skills, and love building positive relationships, we would love to hear from you!

salary: $22 - $24 per hour
shift: First
work hours: 8 AM - 12 PM
education: High School

Responsibilities

• Accurately process incoming orders via phone, email, and fax using Oracle NetSuite while cultivating relationships with key accounts.
• Deliver friendly, professional support for product questions, lead times, promotions, and order discrepancies.
• Coordinate returns, replacements, refunds, credit memos, and maintain accurate records of all customer communications.
• Partner with internal teams to fulfill customer requests and share feedback to optimize workflows and improve customer experience.
• High school diploma (or equivalent) with proven customer service experience, communication skills, and proficiency in Microsoft Office.
• Demonstrated attention to detail in administrative or data-entry tasks, with hands-on experience using ERP/CRM systems (Oracle NetSuite strongly preferred).

Skills

• Telephone Etiquette
• Active Listening
• Customer Service
• Call Center Support
• CUSTOMER ORDERS/SALES
• Netsuite

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Experience

• Experienced
• 3 years

Education

• High School (required)