Customer Service Rep

AppleOne Employment Services; Corona (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services in Corona, CA is seeking a Bilingual Customer Service Rep for a temp-to-hire opportunity. The role focuses on supporting customers, internal teams, and daily operations using an ERP system.

Responsibilities include handling inquiries by phone or email, updating orders, tracking service details, and coordinating with departments to ensure timely follow-up. The ideal candidate has 3–5 years of customer service experience and strong bilingual communication.

Qualifications

• 3 to 5 years of customer service experience.
• Bilingual communication skills required.
• ERP system experience required.
• Strong verbal and written communication skills.
• Accurate data entry and attention to detail.
• Ability to multitask, prioritize requests, and stay organized.
• Professional, dependable, and team-oriented.

Responsibilities

• Respond to customer inquiries by phone, email, or other channels.
• Enter, update, and maintain customer information, orders, and service details in an ERP system.
• Assist with order status updates, issue resolution, and general customer support requests.
• Coordinate with internal departments for timely follow-up.
• Maintain accurate records and provide high-level service throughout each customer interaction.
• Support daily administrative and customer service tasks to keep operations running smoothly.

Skills

Bilingual communication

ERP system experience

Customer service

Data entry

Multitasking

Job description

We are seeking a Bilingual Customer Service Rep for a temp-to-hire opportunity in Corona, CA. This role is ideal for a customer-focused professional with bilingual communication skills, ERP experience, and a strong ability to support customers, internal teams, and daily business operations.

The Customer Service Rep will help ensure a positive customer experience by responding to inquiries, processing information accurately, and supporting order-related activity within an ERP system. This is a great opportunity for someone who enjoys working in a team-oriented environment, values clear communication, and is looking for long-term career potential with a stable organization.

Key Responsibilities

• Respond to customer inquiries professionally by phone, email, or other communication channels.
• Enter, update, and maintain customer information, orders, and service details in an ERP system.
• Assist with order status updates, issue resolution, and general customer support requests.
• Coordinate with internal departments to ensure timely and accurate follow-up.
• Maintain accurate records and provide a high level of service throughout each customer interaction.
• Support daily administrative and customer service tasks to help keep operations running smoothly.

Compensation and Benefits

• Pay range: $21 to $23 per hour.
• Job type: Temp-to-hire.
• Location: Corona, CA.

Required Qualifications and Skills

• Provide professional customer service support to external customers and internal teams.
• Use an ERP system to enter, update, and track customer and order information.
• Resolve customer questions, concerns, and follow-up requests in a timely manner.
• Support accurate communication between customers, operations, and other departments.
• 3 to 5 years of customer service experience.
• Bilingual communication skills required.
• ERP system experience required.
• Strong verbal and written communication skills.
• Accurate data entry and attention to detail.
• Ability to multitask, prioritize requests, and remain organized in a fast-paced environment.
• Professional, dependable, and team-oriented approach to customer support.

Preferred Qualifications

• Prior experience in a business operations, distribution, manufacturing, or office support environment.
• Experience handling order entry, account updates, or customer issue resolution.
• Strong problem-solving skills and the ability to build positive customer relationships.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.