Customer Experience Representative

AppleOne Employment Services; Santa Barbara (CA); In loco; USD 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Major medical

Dental

Vision

401k

Sick pay

Descrizione del lavoro

AppleOne Employment Services is seeking a Customer Experience Representative for a full-time contract in Santa Barbara, CA. The role supports customers via phone, email, and in-person interactions, handling orders, updates, and issue resolution in a fast-paced setting.

You will maintain records, coordinate with internal teams, and contribute to a positive team environment with supportive leadership. This position provides valuable customer service and administrative experience.

Competenze

• 1–2 years of customer service, administrative, call center, retail, or office experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving, conflict-resolution, and active listening abilities.
• Maintain accurate records and coordinate with internal teams.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.

Mansioni

• Provide excellent customer service through phone, email, and face-to-face interactions.
• Respond to customer inquiries, resolve concerns, and follow up in a timely and professional manner.
• Process orders, returns, account updates, and related customer requests accurately.
• Maintain detailed customer records, notes, and documentation in internal systems.
• Coordinate with internal departments to support customer satisfaction and service quality.
• Assist with general administrative and office support tasks as needed.

Conoscenze

Customer service

Communication

Problem solving

Active listening

Multitasking

Microsoft Office

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Job Summary

We are seeking a Customer Experience Representative for a full-time contract opportunity in Santa Barbara, CA. This role is ideal for a friendly, professional, and service-focused candidate who enjoys helping customers, solving problems, and keeping daily operations running smoothly.

As a Customer Experience Representative, you will support customers through phone, email, and in-person communication while assisting with orders, account updates, issue resolution, and documentation. This opportunity offers a positive team environment, supportive leadership, and the chance to build valuable customer service, administrative, and client care experience in a fast-paced professional setting.

Key Responsibilities

• Provide excellent customer service through phone, email, and face-to-face interactions.
• Respond to customer inquiries, resolve concerns, and follow up in a timely and professional manner.
• Process orders, returns, account updates, and related customer requests accurately.
• Maintain detailed customer records, notes, and documentation in internal systems.
• Coordinate with internal departments to support customer satisfaction and service quality.
• Assist with general administrative and office support tasks as needed.

Compensation and Benefits

• Pay: $19.00 to $23.00 per hour, depending on experience.
• Schedule: Full-time.
• Job Type: Contract/Temporary.
• Location: Santa Barbara, CA.

Required Qualifications and Skills

• Support daily customer service operations across phone, email, and in-person channels.
• Process customer orders, returns, account changes, and service requests.
• Resolve customer questions, complaints, and follow-up needs professionally.
• Maintain accurate records and coordinate with internal teams to complete customer requests.
• 1 to 2 years of customer service, administrative, call center, retail, or office experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving, conflict-resolution, and active listening abilities.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Positive attitude, professionalism, attention to detail, and a customer-first mindset.

Preferred Qualifications

• Bilingual English and Spanish communication skills are a plus but not required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.