Customer Service Representative

Mykelly; Troy (OH); On-site; USD 34,000 - 45,000; Full time

Job summary

Mykelly seeks a Customer Service Representative to join an on-site team in Troy, OH. The role focuses on assisting dealerships with automotive parts inquiries, handling inbound calls, and timely email responses to resolve issues.

Ideal candidates will have a high school diploma or GED, at least 2 years in customer service, and strong Excel skills for data entry and tracking. This is a full-time, on-site position offering growth opportunities.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service or call center experience preferred.
• Strong typing, telephone etiquette, email monitoring, and time management skills, including proficiency in Excel.

Responsibilities

• Assist dealerships by answering inbound phone calls regarding automotive parts questions.
• Make outbound calls and respond to emails to resolve customer issues efficiently.
• Accurately recording information in various computer applications while managing multiple screens.
• Provide an exceptional customer service experience through clear, empathetic, and professional communication.
• Utilize internal resources, SOPs, and sound business judgment to resolve issues.
• Proactively communicating with management and other dealerships as needed to deliver the best possible service.

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a leading organization in Troy, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $19/hr

Shift: 1st

This position is ONSITE in Troy, OH must be able to commute to Troy, OH

Why you should apply to be Customer Service Representative:

• Work with a reputable leader in the automotive industry.
  
• Enjoy a competitive pay rate and full-time, onsite position.
  
• Join a team of experienced professionals in a supportive environment.
  
• Opportunity to learn and grow in a fast-paced, dynamic workplace.

What’s a typical day as Customer Service Representative? You’ll be:

• Assisting dealerships by answering inbound phone calls regarding automotive parts questions.
  
• Making outbound calls and responding to emails to resolve customer issues efficiently.
  
• Accurately recording information in various computer applications while managing multiple screens.
  
• Providing an exceptional customer service experience through clear, empathetic, and professional communication.
  
• Utilizing internal resources, standard operating procedures, and sound business judgment to resolve issues.
  
• Proactively communicating with management and other dealerships as needed to deliver the best possible service.

This job might be an outstanding fit if you:

• Have a high school diploma or GED equivalent (required).
  
• Bring at least 2 years of customer service or call center experience (preferred).
  
• Possess strong typing, telephone etiquette, email monitoring, and time management skills, including proficiency in Excel.
  
• Can remain stationary for long periods and perform repetitive motions.
  
• Demonstrate attention to detail, a quality-minded approach, and a team-oriented attitude.