Customer Service Representative

Kelly; Suwanee (GA); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Kelly is seeking a Customer Service Representative in Suwanee, GA to join a collaborative team within a food and beverage manufacturing environment. You will handle orders, coordinate with Sales, Production, Logistics, and Accounting, and ensure accurate SAP processing and timely invoicing.

Ideal candidates have 3–5 years of customer service experience, SAP proficiency, and strong communication and detail orientation in a high-demand setting.

Qualifications

• Associate's degree or some continued education.
• 3–5 years of customer service experience in the Food and Beverage Manufacturing industry.
• Hands-on use of SAP ERP.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Thrive in a high-demand environment and maintain focus under pressure.

Responsabilités

• Answering and managing incoming phone calls.
• Managing the new customer onboarding process.
• Receiving, reviewing, and processing all orders in SAP.
• Processing expedited shipments and determining optimal ship-from/ship-to locations.
• Coordinating paperwork with warehouses and freight companies.
• Verifying accurate pricing on purchase orders and requesting revisions as needed.
• Investigating short payments and processing credits/debits for discrepancies.
• Assisting in developing SOPs for the department.

Connaissances

Customer service

Verbal communication

Written communication

Attention to detail

Time management

Formation

Associate degree

Outils

SAP ERP

Description du poste

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a leading organization in Suwanee, GA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Why you should apply to be Customer Service Representative:

• Competitive pay rate with opportunity to work for a respected industry leader.
• Onsite role in a collaborative, professional environment.
• Opportunity to contribute to a dynamic team and make a real impact on customer satisfaction.
• Work with cross-functional teams across Sales, Production, Logistics, and Accounting.

What's a typical day as Customer Service Representative? You’ll be:

• Answering and managing incoming phone calls.
• Managing the new customer onboarding process.
• Receiving, reviewing, and processing all orders in SAP.
• Processing expedited parcel shipments prior to daily cutoff.
• Determining optimal "ship from/ship to" locations and best shipping methods.
• Calculating and quoting freight costs, including them in orders at the time of processing.
• Coordinating paperwork with third-party warehouses and freight companies.
• Verifying accurate pricing on customer purchase orders and requesting revisions as needed.
• Investigating short payments and processing credits/debits for damages or inventory discrepancies.
• Processing drop shipments and entering tracking information daily.
• Supporting the sales team and responding to customer requests regarding products and the sales process.
• Working closely with Production and Logistics to ensure order fulfillment.
• Collaborating with Accounting to ensure accurate invoicing.
• Investigating open orders and ensuring timely invoicing by month end.
• Assisting in developing standard operating procedures (SOPs) for the department.
• Ensuring accuracy of data entered in SAP and shared across departments.

This job might be an outstanding fit if you:

• Have an Associate's degree or some continued education.
• Prior experience in customer service in the Food and Beverage Manufacturing industry.
• Bring three to five years of related experience or an equivalent combination of education, experience, and training.
• Hands-on use of SAP ERP.
• Demonstrate excellent verbal and written communication skills.
• Have strong attention to detail.
• Thrive in a high-demand environment and can maintain focus under pressure.