Order Entry Customer Service Representative

Kelly; Chesterfield (MO); On-site; USD 34,000 - 39,000; Full time

Job summary

Kelly is seeking an Order Entry Customer Service Representative to join our Chesterfield, MI team onsite. You will manage orders from inception to invoicing, maintain price files, and ensure adherence to standard procedures.

Proactive communication with internal teams helps prevent shortages and accelerates order fulfillment. The ideal candidate holds an Associate degree in Business Administration, Marketing, or Sales and has at least two years of sales and customer service experience in

Qualifications

• Associate degree in Business Administration, Marketing or Sales.
• Two years of sales and customer service/coordination experience in automotive or manufacturing.
• Strong Microsoft Excel and Word skills; familiarity with MRP systems and customer portals.

Responsibilities

• Act as the primary point of contact for all customer service inquiries and order requests.
• Process all aspects of customer orders from inception to invoicing; manage price files and procedures.
• Communicate scheduling changes and coordinate with internal teams to address shortages and expedite orders.

Skills

Excel proficiency

Word proficiency

Communication skills

Customer service coordination

Education

Associate degree in Business Administration, Marketing, or Sales

Tools

MRP systems

Customer portals

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking an Order Entry Customer Service Representative to work at a premier customer in Chesterfield, MI. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay:

$25-28/hr

Hours:

Monday-Friday 8am-5pm

This position is ONSITE in Chesterfield, MI must be able to commute to Chesterfield, MI

Why you should apply to be an Order Entry Customer Service Representative:

• Join a top-notch team of over 54,000 professionals working with some of the world’s most beloved brands.
• Experience a culture that values growth, learning, diversity, equity, and inclusion.

What’s a typical day as an Order Entry Customer Service Representative? You’ll be:

• Acting as the primary point of contact for all customer service inquiries and order requests, reporting to the Sales Coordinator Manager or Sales Coordinator Supervisor.
• Processing all aspects of customer orders from inception to invoicing while managing customer price files and ensuring adherence to standard procedures.
• Communicating scheduling changes and coordinating with internal cross-functional teams to address potential shortages and expedite orders as necessary.

This job might be an outstanding fit if you:

• Hold an Associate degree in Business Administration, Marketing, or Sales with a minimum of two (2) years of sales and customer service/coordination experience in the automotive or manufacturing industry.
• Possess strong proficiency in Microsoft Excel and Word, along with experience working on MRP systems and customer portals.
• Have excellent verbal and written communication skills and the ability to thrive in a fast-paced environment.