Customer service representative

Domino's; Niles (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's in Niles, Ohio is seeking a dedicated Customer Service Representative to be the voice of the brand, delivering friendly, accurate support to guests. You will handle inquiries, resolve concerns, and create positive experiences that drive loyalty while working with a supportive team committed to excellence.

The role emphasizes strong communication, multitasking in a fast-paced setting, and adherence to policies.

Qualifications

• Proven customer service experience (preferred not required).
• Excellent verbal and written communication skills.
• Strong active listening and empathetic approach to customer interactions.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and in-person interactions with professionalism and enthusiasm.
• Address and resolve customer concerns and complaints.
• Provide accurate product and service information to customers while identifying opportunities to enhance their experience.
• Process customer orders, payments, and transactions with accuracy and attention to detail.
• Greet customers promptly and courteously, ensuring they feel valued and heard.
• Identify upselling and cross-selling opportunities while maintaining customer-focused priorities.
• Collaborate with team members and other departments to ensure seamless customer service delivery.
• Maintain a clean, organized workspace and adhere to all company policies and procedures.
• Demonstrate resilience and flexibility in handling multiple customer requests simultaneously.
• Contribute to team goals and participate in ongoing training to enhance skill set and product knowledge.

Skills

Customer service

Communication

Active listening

Multitasking

Problem solving

Team player

Cash handling

Professional demeanor

Tools

POS System

Cash Register

Job description

• Job Category Org: Store Customer Service Rep

Company Description

Within this Franchisewe put our teamfirst and spendtime helping each new team member become great! Our goal as a company is to help you excel in life,whether we are just a chapter in your journey or wish to make a career with us.It's a fun fast paced environment.

Job Description

We're looking for a dedicated and empathetic Customer Service Representative to join our team in Niles, Ohio. In this role, you'll be the voice of our organization, delivering exceptional support to our customers while maintaining the highest standards of professionalism and care. As a Customer Service Representative, you'll handle customer inquiries, resolve concerns, and create positive experiences that build lasting relationships with our clientele. This position offers the opportunity to make a meaningful impact while working collaboratively with a supportive team committed to excellence.

• Respond to customer inquiries via phoneand in-person interactions with professionalism and enthusiasm
• Address and resolve customer concerns and complaints
• Provide accurate product and service information to customers while identifying opportunities to enhance their experience.
• Process customer orders, payments, and transactions with accuracy and attention to detail
• Greet customers promptly and courteously, ensuring they feel valued and heard
• Identify upselling and cross-selling opportunities while maintaining customer-focused priorities
• Collaborate with team members and other departments to ensure seamless customer service delivery
• Maintain a clean, organized workspace and adhere to all company policies and procedures
• Demonstrate resilience and flexibility in handling multiple customer requests simultaneously
• Contribute to team goals and participate in ongoing training to enhance skill set and product knowledge

Qualifications

• Proven customer service experience (preferred not required)
• Excellent verbal and written communication skills
• Strong active listening and empathetic approach to customer interactions
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving skills with a detail-oriented mindset
• Patience, resilience, and a positive attitude when handling challenging situations
• Ability to work collaboratively within a team environment
• Professional demeanor with strong interpersonal skills
• Cash handling experience (preferred)
• Organizational skills and ability to maintain accurate records

Additional Information

All your information will be kept confidential according to EEO guidelines.