Customer Service Representative

Auto Use; Andover (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a motivated Customer Service Representative in Andover, MA. The role involves engaging with customers via phone, email, and chat, providing solutions to inquiries, and collaborating with teams. Ideal for those with strong communication skills and a proactive attitude, this position offers excellent training opportunities in the finance or automotive sectors.

Qualifications

• 1–3 years of experience in customer service or support role preferred.
• Professional, solution-first attitude required.
• Self-motivated, eager to learn and grow.

Responsibilities

• Communicate with customers via phone, email, and live chat.
• Provide knowledgeable responses to inquiries about products.
• Collaborate to resolve customer inquiries and meet needs.
• Perform data entry with attention to detail.

Skills

Strong communication skills

Excellent phone etiquette

Ability to multitask

Customer-focused mindset

Job description

We’re looking for a motivated and personable Customer Service Representative to join our growing team. If you enjoy engaging with people, proactively solving problems, and turning great service into customer loyalty, we want to hear from you.

Responsibilities

• Communicate with customers via phone, email, and live chat
• Provide accurate and knowledgeable responses to questions about products, pricing, and availability
• Collaborate with internal departments to resolve customer inquiries and meet their needs
• Perform data entry across various platforms with attention to detail

Qualifications

• 1–3 years of experience in a customer service or support role (preferred but not required)
• Strong communication skills—verbal, written, and interpersonal
• Excellent phone etiquette and a professional, solution-first attitude
• Ability to multitask, stay organized, and manage priorities in a fast-paced environment
• A proactive, customer-focused mindset and problem-solving approach

This is an excellent entry point into the finance or automotive industries. While prior experience is valued, we’re open to training the right candidate who is self-motivated, eager to learn, and ready to grow with us.

Seniority level

• Entry level

Employment type

• Full-time