Customer Service Representative

FROZEN ROPES ORANGE LLC; Town of Chester (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

Frozen Ropes Orange LLC is seeking a friendly Part-Time Customer Service Representative to greet guests and assist with inquiries at our Town of Chester facility. You will handle phone, email, and chat inquiries, process transactions, and maintain accurate records in our systems.

The ideal candidate has strong communication skills, experience in customer support or call centers, and proficiency with Microsoft Office. Nights and weekends availability is a plus to support our customers.

Qualifications

• Proven experience in sales, customer support, or call center environments is preferred.
• Strong communication skills with the ability to convey information clearly and professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
• Outbound calling experience is desirable for proactive client engagement.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Assist clients with product or service information, troubleshooting issues, and resolving complaints.
• Manage client accounts, process transactions, and handle cash when necessary.
• Perform data entry accurately into company systems to update customer records.
• Maintain detailed documentation of customer interactions and transactions for quality assurance.
• Utilize Microsoft Office applications and other software tools to support daily operations.
• Uphold excellent phone etiquette and communication skills to foster positive customer relationships.
• Collaborate with team members to improve service processes and client satisfaction levels.

Skills

Customer service

Call center

Communication skills

Microsoft Office

Cash handling

Team collaboration

Phone etiquette

Data entry

Outbound calling

Tools

Microsoft Office

Job description

Job Overview

Are you a friendly and outgoing individual with a passion for providing exceptional customer service? Frozen Ropes has an exciting job opportunity just for you! We're looking for dedicated Part-Time Customer Service Representatives to be the welcoming face of our facility.

We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. This role involves engaging with clients, providing exceptional support, and ensuring customer satisfaction across various communication channels. The ideal candidate will possess excellent communication skills, be detail-oriented, and capable of handling multiple tasks efficiently.

Duties

Respond promptly and professionally to customer inquiries via phone, email, or chat.

Assist clients with product or service information, troubleshooting issues, and resolving complaints.

Manage client accounts, process transactions, and handle cash when necessary.

Perform data entry accurately into company systems to update customer records.

Maintain detailed documentation of customer interactions and transactions for quality assurance.

Utilize Microsoft Office applications and other software tools to support daily operations.

Uphold excellent phone etiquette and communication skills to foster positive customer relationships.

Collaborate with team members to improve service processes and client satisfaction levels.

Skills

Proven experience in sales, customer support, or call center environments is preferred.

Strong communication skills with the ability to convey information clearly and professionally.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.

Outbound calling experience is desirable for proactive client engagement.

Excellent phone etiquette and interpersonal skills for effective client interactions.

Ability to handle cash transactions accurately when required. Join our team to deliver outstanding customer service while developing your professional skills in a supportive environment!

Flexible Hours

Nights and Weekends: We understand that life can be busy, so we need team members who can be available during nights and weekends to ensure our customers have the support they need when they need it.