Customer Service Representative

RXinsider LTD.; Thomasville (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

RXinsider LTD. in Thomasville, GA is seeking a dedicated Customer Service Representative to enhance our customer experience by providing outstanding support via phone, email, chat, or in person.

You will work with a team, manage inquiries, maintain accurate records in the CRM, and help customers understand products and policies. The role requires excellent communication, patience, and a proactive approach to problem solving, with flexibility to work evenings and weekends if needed.

Qualifications

• High school diploma or equivalent required; further education in customer service is a plus.
• Proven experience in customer service or similar role.
• Excellent verbal and written communication.
• Strong problem-solving and empathy with customers.
• Ability to multitask and manage time effectively.
• Proficient with CRM systems and Microsoft Office.

Responsibilities

• Answer inquiries via phone, email, chat, or in-person.
• Resolve complaints and issues efficiently to ensure satisfaction.
• Provide accurate information using appropriate methods/tools.
• Process orders, forms, and requests for service or information.
• Maintain customer records and update account information with precision.
• Escalate unresolved issues to the appropriate departments when needed.

Skills

Communication

Problem solving

Multitasking

CRM software

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

We are seeking dedicated and enthusiastic Customer Service Representative to enhance our customer experience by providing outstanding service and support. The ideal candidate will be a team player with a strong customer orientation, excellent communication skills, fastidious attention to detail (especially as pertains to data entry and customer follow‑up) and the ability to handle issues with patience and professionalism.

Key Responsibilities

Customer Interaction

• Answer customer inquiries via phone, email, chat, or in‑person.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.

Support Services

• Assist customers in understanding products, services, and policies.
• Process orders, forms, applications, and requests for service or information.
• Maintain customer records and update account information with precision.

Problem Solving

• Identify and assess customers’ needs to achieve satisfaction.
• Escalate unresolved issues to the appropriate departments or superiors when necessary.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Teamwork and Coordination

• Collaborate with other departments to resolve customer issues holistically.
• Share customer feedback with team leads to improve service quality.

Data Handling

• Maintain confidentiality of customer information and adhere to data protection laws.
• Document all customer interactions accurately in the CRM system.

Quality Assurance

• Adhere to customer service guidelines and procedures.
• Participate in training sessions to stay updated on product knowledge and company policies.

Qualifications

• High school diploma or equivalent; further education in customer service, marketing, or a related field is a plus.
• Proven experience as a Customer Service Representative or in a similar customer support role.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and ability to handle customer complaints with empathy and professionalism.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using CRM software and Microsoft Office suite.
• Comfortable with working in a results focused, team oriented, dynamic environment.
• Must be able to work flexible hours, including evenings, weekends, and holidays if needed.

Physical Requirements

• Ability to sit for extended periods.
• Manual dexterity to operate a computer and standard office equipment.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. If you require accommodation to apply for this position or during the interview process, please let us know.