Customer Service Representative

Petro Home Services; New York (NY); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Petro Home Services in the New York area is seeking a Customer Service Representative to manage inbound and outbound calls, answer questions, and offer guidance on pricing, service plans, and billing. This is a hybrid role with opportunities for growth and a focus on delivering exceptional customer care.

The ideal candidate has 1–2 years in customer service, excellent communication, and strong problem-solving skills, with flexibility for weekday and weekend shifts in a full-time position.

Qualifications

• Minimum high school diploma or equivalent.
• 1–2 years in a customer-facing role preferred.
• Excellent telephone skills and strong problem-solving abilities.
• Flexible for weekday and weekend shifts.

Responsibilities

• Handle inbound and outbound customer service calls.
• Answer questions and provide consultation on pricing, service plans and billing.
• Identify upsell opportunities and assist with customer retention.
• Collaborate with other departments to ensure timely issue resolution.
• Negotiate prices and payments within company guidelines.

Skills

Customer-facing experience

Active listening

Verbal & written communication

Negotiation

Troubleshooting

Computer proficiency

Education

High School Diploma or Equivalent

Job description

Description

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

This is a hybrid role. There are 2 positions for this role Monday to Friday 12p-5 and 2p-7p

Responsibilities

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include

• Preparing account changes
• Troubleshooting and resolving customer issues
• Identifying and acting upon potential new sales opportunities
• Assisting with customer retention
• Working with other departments to ensure timely resolution of customer issues
• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Requirements

As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include

• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Solid negotiating skills
• Computer proficient
• Must be flexible for weekday and weekend shifts

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.