Patient Care Advocate

KPH HEALTHCARE SERVICES, INC; Flowood (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

KPH HEALTHCARE SERVICES, INC. is seeking a detail-oriented data entry and customer service professional for a call center environment. The role focuses on entering medication orders and ensuring accurate billing and shipping for patient orders.

Responsibilities include operating TherigySTM, handling calls, resolving issues, and supporting team adoption of processes, with training provided as needed.

Qualifications

• Experience with data entry in a healthcare setting.
• Ability to accurately enter prescriptions and patient orders.
• Strong customer service and communication skills.
• Attention to detail to ensure correct billing and shipping methods.

Responsibilities

• Enter medication orders with accuracy in the call center system.
• Select billing and shipping methods for incoming patient orders.
• Provide customer service support and route calls to appropriate staff.
• Document patient information into TherigySTM.
• Resolve customer service issues to improve member satisfaction.
• Address payment-related issues on accounts and orders.
• Maintain production levels as directed by supervisor.
• May assist in orienting and training new employees.
• Complete mandatory and regulatory training programs.
• Perform other duties as assigned.

Tools

TherigySTM

Job description

Job Summary

Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Job Summary

Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Job Duties

• Responsible for accurate data entry of incoming prescriptions, if required
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Document patient reported information into TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned