HVAC & Plumbing CSR — Grow with a Busy, Friendly Team

Advantage Heating and Air Conditioning, Inc.; Topeka (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Sick Time

Paid Training

Job summary

Advantage Heating and Air Conditioning, Inc. in Topeka, KS seeks a Customer Service Representative to be the friendly voice customers hear. You will answer calls, schedule HVAC and plumbing service, and support the office team with billing questions and general admin.

Collaborating with dispatch, technicians, and comfort advisors, you will help keep the schedule full, meet daily/weekly goals, and contribute to a growing local business known for training and stability.

Qualifications

• Customer service or call center experience
• Friendly, confident phone presence
• Strong multitasking in a fast-paced environment

Responsibilities

• Answer inbound calls and book HVAC and plumbing service appointments
• Make outbound calls to past customers and leads to book appointments
• Sell and renew maintenance plan memberships
• Follow up on estimates and schedule in-home visits
• Keep CRM records accurate and up-to-date
• Hit daily and weekly call and booking goals

Skills

Customer service

Phone presence

Multitasking

Teamwork

Tools

CRM

Billing software

Job description

Advantage Heating and Air Conditioning, Inc. in Topeka, KS seeks a Customer Service Representative to be the friendly voice customers hear. You will answer calls, schedule HVAC and plumbing service, and support the office team with billing questions and general admin.

Collaborating with dispatch, technicians, and comfort advisors, you will help keep the schedule full, meet daily/weekly goals, and contribute to a growing local business known for training and stability.