Customer Service Representative

Sila Services; Northfield Center Township (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Paid time off and holidays

401(k) with company match

Ongoing training and development

Job summary

Jackson Comfort Services is seeking a Customer Experience Representative to be the first voice customers hear when reaching out for help. This role involves managing customer calls, scheduling appointments, and ensuring a positive experience for everyone.

Ideal candidates will love helping people, stay organized in hectic situations, and have a friendly demeanor. The position offers competitive pay at $17 per hour and a supportive team environment with opportunities for advancement.

Qualifications

• Positive attitude and strong organizational skills.
• Ability to handle stressful situations professionally.
• Comfortable with technology and multitasking.

Responsibilities

• Answer customer calls, texts, and chats.
• Schedule service appointments and manage customer records.
• Provide exceptional support and resolve customer inquiries.

Job description

Customer Experience Representative (CSR)

Location: Jackson, MI
Company: Jackson Comfort Services

Be the Voice That Makes Someone's Day Better

Ever called a company when something in your home wasn\'t working?

Maybe the AC stopped cooling during a heatwave. Maybe the furnace quit on the coldest day of the year. Maybe there was water where there definitely shouldn\'t be.

That\'s where you come in.

At Jackson Comfort Services, our Customer Experience Representatives are the first voice our customers hear and often the person they remember most. We\'re looking for someone who genuinely enjoys helping people, solving problems, and creating great experiences.

If you\'re positive, organized, love talking to people, and thrive in a fast-paced environment, we want to meet you.

Why You\'ll Love Working Here

At Jackson Comfort, we believe in five simple things:

• Be Likeable
• Be Ethical
• Be Responsible
• Be Knowledgeable
• Be Reliable

If that sounds like you, you\'ll fit right in.

What You\'ll Do

• Answer incoming customer calls, texts, and chats
• Schedule service appointments and create customer records
• Help customers understand next steps and what to expect
• Ask great questions to identify customer needs
• Coordinate with dispatch and field teams
• Keep accurate notes and documentation in our CRM
• Provide calm, professional support during busy or stressful situations
• Deliver an exceptional customer experience every single day

You\'re Going to Crush This Role If You:

• Love helping people
• Have a friendly, confident phone presence
• Can stay organized even when things get busy
• Enjoy solving problems and finding solutions
• Are comfortable learning new technology
• Can multitask without losing attention to detail
• Show up ready to work and support your team
• Take pride in creating positive customer experiences

Bonus Points If You Have

• Customer service experience
• Call center experience
• Scheduling or dispatching experience
• ServiceTitan experience
• HVAC, plumbing, electrical, or home services experience

(Don\'t worry if you don\'t have all of these—we can teach the right person.)

What We Offer

• Competitive pay - $17 an hour
• Medical, dental, and vision benefits
• Paid time off and holidays
• 401(k) with company match
• Ongoing training and development
• Opportunities for advancement
• Supportive team environment
• Year‑round stability

The Bottom Line

We\'re not just looking for someone to answer phones.

We\'re looking for someone who can turn a frustrated customer into a loyal customer, help teammates succeed, and make every interaction a little easier, friendlier, and better.

If that sounds like you, join the team at Jackson Comfort Services.