Customer Service Representative

LHH; Tempe (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

EAP program

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Job summary

LHH Recruiting is assisting our client in Tempe, AZ with hiring a Customer Service Specialist on a contract to hire basis. You will deliver exceptional service, provide accurate information, resolve concerns, and ensure a positive experience with a friendly, empathetic approach.

Key responsibilities include handling invoice and billing questions, using tools to resolve issues, and maintaining product knowledge to assist customers effectively.

Qualifications

• 2+ years recent customer service or call center experience preferred.
• Strong verbal, interpersonal, and written communication skills.
• Ability to maintain a calm, customer-first attitude in fast-paced or escalated situations.

Responsibilities

• Serve as the primary point of contact for customers regarding invoice and billing questions.
• Provide clear guidance with patience and professionalism to customers.
• Use tools and systems to resolve issues with emphasis on first-contact resolution.
• Build understanding of products, policies, procedures, and technical systems.
• Communicate effectively via verbal and written channels and adapt to customer needs.
• Meet or exceed performance targets for productivity, quality, and attendance.

Skills

Customer service

Communication

Multitasking

Teamwork

Technical systems

Job description

Customer Service Specialist

LHH Recruiting is assisting our client in Tempe, AZ with hiring on a contract to hire basis aCustomer Service Specialistto join our team and deliver exceptional service to customers. In this role, you will provide accurate information, resolve customer concerns efficiently, and ensure a positive experience using a friendly, empathetic, and professional approach.

Key Responsibilities

• Serve as the primary point of contact for customers regarding invoiceand billing questions.
• Provide clear guidance and information while demonstrating patience, professionalism, and strong customer focus.
• Utilize available tools, systems, and resources to achieve complete and accurate issue resolution, emphasizing first-contact resolution.
• Build and maintain a deep understanding of products, policies, procedures, and technical systems relevant to customer accounts.
• Communicate effectively through verbal and written channels, adapting your communication style to each customer’s needs.
• Meet or exceed established performance targets, including productivity, efficiency, schedule adherence, quality, customer satisfaction, and attendance.

Qualifications

• 2+ years recent previous customer service or call center experience preferred.
• Strong verbal, interpersonal, and written communication skills.
• Ability to maintain a calm, customer-first attitude in fast-paced or escalated situations.
• Organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Proficiency with computer systems, customer support platforms, and digital communication tools.
• Commitment to reliability, teamwork, and meeting performance expectations.

Pay Details: $20.00 to $21.00 per hour

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• a 401K plan
• Paid Sick Leave
• Holiday pay

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.