Seasonal Customer Service Representative

LHH; Grand Rapids (MI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid training

Overtime during peak season

Evening/weekend shifts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

EAP program

Commuter benefits

Paid leave & holiday pay

Job summary

LHH in Grand Rapids, MI is seeking Seasonal Customer Service Representatives to support a fast-paced call center during the holiday peak season. You will handle inbound calls, assist with orders, and ensure accurate data entry while resolving customer questions.

Paid training is provided; overtime and evenings/weekends may be required during busy periods. Benefits include medical, dental, vision, life insurance, 401K, EAP, commuter benefits and paid leave where applicable.

Qualifications

• Experience in customer service, call centers, retail or data entry preferred.
• Strong communication and listening skills with attention to detail.
• Comfortable handling multiple systems and data entry tasks.

Responsibilities

• Answer inbound customer calls and assist with order placement.
• Enter customer orders accurately into company systems.
• Provide exceptional service by addressing questions and resolving concerns.
• Process returns, credits, and account inquiries.
• Review order information for accuracy and use training materials for information.
• Support additional administrative and customer service tasks as needed.

Skills

Customer service

Call center

Data entry

Attention to detail

Multitasking

Phone experience

Tools

CRM systems

Company systems

Job description

Are you customer-focused, detail-oriented, and looking for a fast-paced seasonal opportunity? We are seeking Customer Service Representatives to support a high-volume customer contact center during a busy holiday season.

Responsibilities

• Answer inbound customer calls and assist with order placement
• Enter customer orders accurately into company systems
• Provide exceptional customer service by answering questions and resolving concerns
• Process returns, credits, and customer account inquiries
• Review and verify order information for accuracy
• Utilize training materials and resources to provide accurate information
• Support additional administrative and customer service tasks as needed

Qualifications

• Previous customer service, call center, retail, administrative, or data entry experience preferred
• Strong communication and listening skills
• Excellent attention to detail and data accuracy
• Comfortable working on the phone for a significant portion of the day
• Strong computer and data entry skills
• Ability to multitask and navigate multiple systems
• Reliable attendance and punctuality required

What We're Looking For

• Friendly and professional customer-focused attitude
• Ability to learn quickly in a fast-paced environment
• Strong problem-solving skills
• Team player with a willingness to help where needed
• Commitment to providing outstanding service and accurate work

Additional Information

• Paid training provided
• Overtime may be required during peak season
• Evening and weekend availability may be required during busy periods
• Seasonal assignment with the potential to gain valuable customer service and call center experience

If you enjoy helping customers and thrive in a fast-paced environment, we'd love to hear from you!

Pay Details: $18.00 to $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.