Customer Service Representative

Kelly; Taylor (MI); On-site; USD 39,000 - 44,000; Full time

Job summary

Kelly in Taylor, MI is seeking an Automotive Customer Service Representative / Account Specialist to oversee customer releases and coordinate order execution between production and shipping. This 100% on-site role requires analyzing ERP data, managing EDI orders, and ensuring on-time delivery to premier OEM partners.

The ideal candidate has 2+ years in manufacturing-related customer service, hands-on ERP experience, and strong Excel skills.

Qualifications

• 2+ years in customer service or account coordination within a manufacturing plant or Tier 1/Tier 2 automotive supplier environment.
• Hands-on experience entering orders and checking inventory in an ERP system (e.g., SAP, Plex, QAD, Microsoft Dynamics, or Epicor).
• Working knowledge of automotive EDI order processes (releases, schedule adjustments, ASNs) and OEM/supplier portal navigation.
• Proficient in Microsoft Excel for tracking open orders, formatting reports, and using basic formulas.
• Exceptional communication skills for cross-functional coordination across plant floor teams and external customers.
• Must be able to work 100% on-site in Taylor, MI, Monday–Friday, 8:00 AM–4:30 PM.

Responsibilities

• Process daily customer releases and POs via EDI (830 planning, 862 daily schedules, 850 POs) and email into the ERP system.
• Coordinate plant production schedules with inventory control and shipping to align with customer delivery dates.
• Identify shortages early and coordinate expedited or premium freight to prevent OEM disruptions.
• Investigate shipment discrepancies, debit memos, and delivery concerns by cross-referencing BOLs, ASNs, and warehouse records.
• Maintain daily and weekly KPI tracking, past-due reports, and open order reports in Excel.
• Serve as the proactive voice of the customer in daily plant meetings with quality, logistics, and production teams.

Skills

Customer service

ERP navigation

Order entry

Excel

Cross-functional comms

Tools

SAP

Plex

QAD

Microsoft Dynamics

Epicor

Job description

Job Title: Automotive Customer Service Representative / Account Specialist

Location: Taylor, MI 48180 (100% On-Site)

Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Pay Rate: $28.00 - $32.00/hour (Based on experience)

Position Type: Contract

About the Opportunity:

Join an established, 80+ year family-owned automotive manufacturing leader delivering precision components to premier OEM and Tier 1 partners. We are seeking an experienced Automotive Customer Service Representative / Account Specialist to manage customer releases, coordinate order execution between plant production and shipping, and ensure 100% on-time delivery.

Key Responsibilities:

• Order & Release Management: Process daily customer releases and purchase orders received via EDI (830 planning, 862 daily schedules, 850 POs) and email into our manufacturing ERP system.
• Plant & Production Coordination: Work closely with plant production schedulers, inventory control, and shipping docks to ensure manufacturing build schedules align with customer delivery dates.
• Customer Recovery & Expedites: Identify potential shipment shortages early; develop and communicate customer recovery plans and coordinate expedited/premium freight when necessary to prevent OEM plant disruptions.
• Dispute & Discrepancy Resolution: Investigate customer shipment discrepancies, debit memos, and delivery concerns by cross-referencing Bills of Lading (BOLs), ASNs, and warehouse inventory records.
• Reporting & KPIs: Maintain daily and weekly customer KPI tracking, past-due reports, and open order reports using Microsoft Excel.
• Cross-Functional Communication: Serve as the proactive voice of the customer in daily plant meetings with quality, logistics, and production teams.

Qualifications & Requirements:

• REQUIRED: Minimum 2+ years of customer service, material release, or account coordination experience within a manufacturing plant or Tier 1/Tier 2 automotive supplier environment.
• REQUIRED: Practical, hands-on experience entering orders and checking inventory within an enterprise ERP system (e.g., SAP, Plex, QAD, Microsoft Dynamics, or Epicor).
• REQUIRED: Working knowledge of automotive EDI order processes (releases, schedule adjustments, ASNs) and OEM/supplier portal navigation.
• Proficient in Microsoft Excel (ability to track open orders, format reports, and utilize basic formulas).
• Exceptional communication skills with the ability to manage high-urgency timelines diplomatically across both plant floor teams and external customer buyers.
• Must be able to work 100% on-site in Taylor, MI, Monday through Friday, 8:00 AM - 4:30 PM.