Customer Service Representative

Gemini Group, Inc.; Ubly (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Gemini Group, Inc. in Ubly, MI is seeking a Customer Service Representative to provide high-quality service and maintain accurate manufacturing data.

You will process purchase orders, track shipments, and reconcile customer totals in a timely manner. The role requires strong communication, teamwork, and computer skills (MS Office, AS/400); you will coordinate with multiple departments and support continuous improvement activities while maintaining professional customer relations and handling

Qualifications

• Associate degree in business administration or equivalent work experience.
• Minimum of 3 years of office experience.
• Excellent customer relations, communication and team skills.
• Excellent computer skills (MS Office, AS/400).
• Advanced organizational and coordination skills.

Responsibilities

• Respond to customer needs with high service level; process POs and production releases, track shipments and reconcile totals.
• Collaborate with departments to generate daily shipping orders and production efficiency reports.
• Add new parts to AS400; adjust prices; verify finished goods pricing in the system.
• Back up material planning reports and production orders.
• Check and count raw inventory and finished goods; resolve related issues.
• Handle accounts payable tasks including organizing and mailing checks as needed.
• Manage packing slips and invoices; submit receipts for monthly card bills.
• Order MRO items and other items via Regency platforms (e.g., Amazon).
• Develop and maintain data integrity and security of manufacturing system information; create reports.
• Maintain customer communications and company websites; support cross-functional teams.
• Carry out general office duties; respond professionally to visitors and calls.
• Monitor mail, stock supplies for visits and events; support 6S continuous improvement activities.

Skills

Customer service

Communication

MS Office/AS400

Organizational skills

Automotive industry experience

Office experience 3+ years

Education

Associate Degree in Business Administration

Tools

AS/400

MS Office

Job description

Title:

Customer Service Representative

Reports To:

Materials Manager

Status:

Full Time/ Hourly Non-Exempt (40 hours/wk; additional hours as needed to support organization and individual

Job Requirements:

Associate Degree in business administration or equivalent work experience

Minimum Of 3 Years Of Office Experience

Excellent customer relation, communication and team skills

Excellent computer skills (MS Office, AS/400)

Advanced organizational and coordination skills

Job Preferences:

Minimum Of 3 Years Experience In Automotive Industry

Job Summary:

To provide high quality customer service functions while maintaining accurate manufacturing system information

Essential Job Functions:

• Respond to customer needs and requirements with a high level of customer service in a timely fashion; process purchase orders and production releases, track shipments/delivery dates and reconcile customer cumulative totals.
• Performs functions with various departments within the organization and generate daily shipping orders and production efficiency reports.
• Add new parts to AS400 for production, and change prices on parts in the system. Check Finished Goods pricing in the system.
• Performs back up functions for material requirements, planning reports and production orders.
• Check and Count Raw Inventory & Finished Goods inventory and Solve any issues related to them.
• Various Account Payable functions including organizing and mailing checks as needed.
• Stock receipts, match invoices to packing slip, and check pricing on invoices. Submit receipts for Monthly Credit Card Bills. Order MRO Items. Order necessary items through Regency ordering platforms, i.e. Amazon.
• Develop, implement and maintain integrity and security of manufacturing system information (other than accounting); and create procedures and reports to interpret manufacturing data.
• Maintain customer communication, and websites.
• Work with cross-functional plant personnel to efficiently improve customer service initiatives.
• Responsible for general office duties; and primarily responsible for responding professionally to visitor needs and incoming telephone calls.
• Check Mail when delivered, get supplies for customer visits, and company events from local stores. Get supplies for janitors.
• Work on Continuous Improvement activities as assigned per the 6S standards