Customer Service Representative

Gemini Group; Ubly (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Gemini Group in Ubly, MI is seeking a Customer Service Representative to provide high-quality customer service and maintain accurate manufacturing system information. You will support order processing, shipments, and pricing while coordinating with multiple departments to ensure timely production and delivery.

The role requires an associate degree or equivalent experience, plus at least 3 years in an office setting.

Qualifications

• Associate degree in business administration or equivalent work experience.
• Minimum of 3 years of office experience.
• Excellent customer relation, communication and team skills.
• Advanced organizational and coordination skills.

Responsibilities

• Respond to customer needs with high-quality service; process purchase orders and production releases, track shipments and delivery dates, reconcile customer totals.
• Coordinate with various departments to generate daily shipping orders and production efficiency reports.
• Add new parts to AS400 for production and adjust prices; check finished goods pricing in the system.
• Back up material requirements planning and production order reporting.
• Check and count inventory; resolve related issues.
• Handle AP functions including mailing checks as needed.
• Submit receipts for monthly credits; order MRO items and items via Regency platforms.
• Develop and maintain integrity of manufacturing system information and create reports.
• Maintain customer communication and websites.
• Collaborate with cross-functional plant personnel to improve customer service initiatives.
• Handle general office duties and respond to visitors and calls professionally.
• Check mail, procure supplies for visits and events, and assist janitors.
• Engage in Continuous Improvement activities per 6S standards.

Skills

Office experience

Customer relations

Communication

Team skills

Organizational skills

Education

Associate Degree in business administration

Tools

AS400

Regency ordering platforms

Job description

Position:Customer Service Representative

Location: Ubly, MI

Job Id:509

# of Openings:1

Title: Customer Service Representative

Reports To: Materials Manager

Status: Full Time/ Hourly Non-Exempt (40 hours/wk; additional hours as needed to support organization and individual)

Job Requirements:

Associate Degree in business administration or equivalent work experience

Minimum of 3 years of office experience

Excellent customer relation, communication and team skills

Advanced organizational and coordination skills

Job Preferences:

Minimum of 3 years experience in automotive industry

Job Summary:

To provide high quality customer service functions while maintaining accurate manufacturing system information

Essential Job Functions:

• Respond to customer needs and requirements with a high level of customer service in a timely fashion; process purchase orders and production releases, track shipments/delivery dates and reconcile customer cumulative totals.
• Performs functions with various departments within the organization and generate daily shipping orders and production efficiency reports.
• Add new parts to AS400 for production, and change prices on parts in the system. Check Finished Goods pricing in the system.
• Performs back up functions for material requirements, planning reports and production orders.
• Check and Count Raw Inventory & Finished Goods inventory and Solve any issues related to them.
• Various Account Payable functions including organizing and mailing checks as needed.
• Stock receipts, match invoices to packing slip, and check pricing on invoices. Submit receipts for Monthly Credit Card Bills. Order MRO Items. Order necessary items through Regency ordering platforms, i.e. Amazon.
• Develop, implement and maintain integrity and security of manufacturing system information (other than accounting); and create procedures and reports to interpret manufacturing data.
• Maintain customer communication, and websites.
• Work with cross-functional plant personnel to efficiently improve customer service initiatives.
• Responsible for general office duties; and primarily responsible for responding professionally to visitor needs and incoming telephone calls.
• Check Mail when delivered, get supplies for customer visits, and company events from local stores. Get supplies for janitors.
• Work on Continuous Improvement activities as assigned per the 6S standards