Customer Service Representative

Kelly Services; Taylor (MI); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Transit spending account

Job summary

Kelly Services is seeking an Automotive Customer Service Representative to manage customer releases and coordinate order execution between plant production and shipping on a 100% on-site basis in Taylor, MI. The role emphasizes on-time delivery and proactive communication with customers and internal teams.

Key tasks include processing EDI orders, maintaining KPI reporting in Excel, and resolving discrepancies while ensuring alignment between production schedules and customer expectations.

Qualifications

• 2+ years in customer service within a manufacturing plant or Tier 1/Tier 2 automotive supplier environment.
• Hands-on experience entering orders and checking inventory in an enterprise ERP system (e.g., SAP, Plex, QAD, MS Dynamics, or Epicor).
• Working knowledge of automotive EDI order processes (releases, schedule adjustments, ASNs) and OEM/supplier portal navigation.
• Proficient in Microsoft Excel with ability to track open orders and format reports.

Responsibilities

• Process daily customer releases and purchase orders via EDI (830 planning, 862 daily schedules, 850 POs) and email into the ERP system.
• Coordinate with plant production schedulers, inventory control, and shipping docks to align build schedules with customer delivery dates.
• Identify shipment shortages early; develop recovery plans and coordinate expedited/premium freight to prevent OEM plant disruptions.
• Investigate shipment discrepancies, debit memos, and delivery concerns using BOLs, ASNs, and warehouse records.
• Maintain daily and weekly customer KPI tracking, past-due reports, and open order reports using Excel.
• Serve as the voice of the customer in daily plant meetings with quality, logistics, and production teams.

Skills

Customer service

EDI processes

ERP system entry

Excel proficiency

Communication skills

Tools

SAP

Plex

QAD

Microsoft Dynamics

Epicor

Job description

Job Title: Automotive Customer Service Representative

Location: Taylor, MI 48180 (100% On-Site)

Schedule: Monday – Friday, 8:00 AM – 4:30 PM

Pay Rate: $28.00 – $32.00/hour (Based on experience)

Position Type: Contract

About the Opportunity

Join an established, 80+ year family-owned automotive manufacturing leader delivering precision components to premier OEM and Tier 1 partners. We are seeking an experienced Automotive Customer Service Representative / Account Specialist to manage customer releases, coordinate order execution between plant production and shipping, and ensure 100% on-time delivery.

Key Responsibilities

• Order & Release Management: Process daily customer releases and purchase orders received via EDI (830 planning, 862 daily schedules, 850 POs) and email into our manufacturing ERP system.
• Plant & Production Coordination: Work closely with plant production schedulers, inventory control, and shipping docks to ensure manufacturing build schedules align with customer delivery dates.
• Customer Recovery & Expedites: Identify potential shipment shortages early; develop and communicate customer recovery plans and coordinate expedited/premium freight when necessary to prevent OEM plant disruptions.
• Dispute & Discrepancy Resolution: Investigate customer shipment discrepancies, debit memos, and delivery concerns by cross-referencing Bills of Lading (BOLs), ASNs, and warehouse inventory records.
• Reporting & KPIs: Maintain daily and weekly customer KPI tracking, past-due reports, and open order reports using Microsoft Excel.
• Cross-Functional Communication: Serve as the proactive voice of the customer in daily plant meetings with quality, logistics, and production teams.

Qualifications & Requirements

• REQUIRED: Minimum 2+ years of customer service, material release, or account coordination experience within a manufacturing plant or Tier 1/Tier 2 automotive supplier environment.
• REQUIRED: Practical, hands‑on experience entering orders and checking inventory within an enterprise ERP system (e.g., SAP, Plex, QAD, Microsoft Dynamics, or Epicor).
• REQUIRED: Working knowledge of automotive EDI order processes (releases, schedule adjustments, ASNs) and OEM/supplier portal navigation.
• Proficient in Microsoft Excel (ability to track open orders, format reports, and utilize basic formulas).
• Exceptional communication skills with the ability to manage high‑urgency timelines diplomatically across both plant floor teams and external customer buyers.
• Must be able to work 100% on‑site in Taylor, MI, Monday through Friday, 8:00 AM – 4:30 PM.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmatively Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.