Customer Service Representative

Acro Service Corp; Louisville (KY); On-site; USD 28,413 - 40,467; Full time

Job summary

A leading service company in Louisville is searching for a Customer Service Representative for a contract role. The position requires strong customer service skills and at least 2 years of experience, preferably in automotive manufacturing. Responsibilities include processing orders, resolving customer inquiries, and maintaining accurate order files. The ideal candidate should have excellent communication skills and be detail-oriented. This role requires the ability to work overtime and weekends as necessary.

Qualifications

• 2+ years of previous customer service experience in an automotive manufacturing environment preferred.
• Must demonstrate good oral and written communication skills.
• Ability to work overtime and weekends as required.

Responsibilities

• Process and verify accuracy of customer orders.
• Resolve order-related inquiries from customers.
• Maintain bills of material for the plant.
• Update routing instructions per customer.
• Provide Customer Service management with data for reports.

Skills

Customer service experience

Communication skills

Detail oriented

Computer skills (MS Office)

Education

High school diploma or GED

Job description

Base pay range

$25.00/hr - $25.00/hr

Job Title

Customer Service Representative

Duration

12 months position (May go longer)

Work Hours

Second Shift (02:00 PM to 10:00 PM)

Job Description

• Receives processes and verifies the accuracy of orders from customers and customer purchase orders.
• Initiates required action for response to customer service requests for order changes including the maintenance of order information files and communicate changes to the appropriate personnel.
• Receives inquiries from and/or contacts the company's customers to resolve a variety of order related issues.
• Loads and maintains bills of material (BOM’s) for the plant.
• Maintains and updates routing instructions per customer.
• Operates a computer workstation to obtain and extract order information and provides Customer Service management with the data for inclusion in reports.
• Performs assigned system maintenance to various electronic order files.
• Makes required changes/updates in SAP system per production requirements, BOM’s, relief files, etc.
• Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
• Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
• Prepares invoices and tests certificates for shipments of finished goods and customer samples.
• Assists in APQP process with Quality Department.
• Provides back‑up support to other group members (i.e. Supervisor, Inventory Specialist) in the performance of job duties as necessary.
• Performs other duties as required.

Skills Required

• High school diploma or GED.
• 2+ years of previous customer service experience in an automotive manufacturing environment preferred.
• Must demonstrate good oral and written communication skills.
• Detail oriented and ability to work in a team environment.
• Must be able to communicate with Production to meet customer demands. Strong communication skills. Excellent computer skills (MS Office products).
• Must have the ability to work overtime and weekends as required.
• Ability to work with little or no supervision and to plan, organize and set priorities.
• Ability to organize and prioritize own work to ensure daily workload is completed; to react and perform under stress and to exercise independent judgment in work environment.

Additional Information

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Administrative, Quality Assurance, and Supply Chain
• Industries: Motor Vehicle Manufacturing, Motor Vehicle Parts Manufacturing, and Industrial Machinery Manufacturing