Customer Service Representative

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC; Spring Hill (TN); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Job summary

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC in Spring Hill, TN is seeking a Customer Service Representative (CSR) to engage with customers, process orders, and support purchasing/inventory tasks. The role emphasizes accurate data entry, strong communication, and reliable teamwork.

The ideal candidate has 1–3 years of customer service experience, proficient with Word, Excel, Outlook, and can lift up to 35 pounds. Training included and background check required.

Qualifications

• A high school diploma and 1–3 years of customer service experience preferred.
• Able to complete tasks with little supervision.
• Strong written and oral communication and excellent organization.
• Experience using Word, Excel, and Outlook.
• Purchasing or inventory knowledge is desirable.
• Able to sit/walk for extended periods and lift up to 35 pounds repeatedly.
• Comply with safety guidelines and pass background check and drug screen.

Responsibilities

• Create and track sales orders, purchase orders, and invoices.
• Maintain professionalism with customers and deliver excellent service.
• Ensure orders are input accurately and follow up on missing information.
• Control and manage incoming and outgoing documents.
• Respond to customer questions with accurate information promptly.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Leadership skills

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities

• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly

Requirements

• A high school diploma and 1-3 years of customer service experience is preferred
• Able to complete assigned tasks working with little to no supervision
• Good written and oral communication skills and excellent organizational skills
• Experience using Microsoft Word, Excel, and Outlook
• Knowledge of purchasing or inventory management is desirable
• Good interpersonal and leadership skills
• Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
• Comply with all safety guidelines to ensure a safe work environment
• Successfully pass the required pre-employment background check and drug screen

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO