Customer Service Representative

Sdmsconnect; Spring Hill (TN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Job summary

Sdmsconnect is seeking a Customer Service Representative to engage with customers, process orders, and support purchasing or inventory tasks. The role emphasizes professional communication and accurate data entry.

You will handle sales orders, invoices, and related documents, deliver timely responses to inquiries, and maintain strong customer relationships in a dynamic environment at our Spring Hill location.

Qualifications

• High school diploma required and 1-3 years of customer service experience.
• Able to work with minimal supervision and manage multiple tasks.
• Strong written and verbal communication and organizational skills.
• Familiarity with purchasing or inventory management is a plus.
• Capable of lifting up to 35 pounds and prolonged sitting/standing.
• Pass pre-employment background check and drug screen.

Responsibilities

• Create and track sales orders, purchase orders, and invoices
• Maintain professionalism with customers and deliver excellent service
• Ensure orders are entered accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions promptly with accurate information

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Leadership

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities

• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly

• A high school diploma and 1-3 years of customer service experience is preferred
• Able to complete assigned tasks working with little to no supervision
• Good written and oral communication skills and excellent organizational skills
• Experience using Microsoft Word, Excel, and Outlook
• Knowledge of purchasing or inventory management is desirable
• Good interpersonal and leadership skills
• Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
• Comply with all safety guidelines to ensure a safe work environment
• Successfully pass the required pre-employment background check and drug screen

• Medical Insurance, Dental Insurance, Vision Insurance, and PTO