Customer Service Representative

Palmer Hamilton Llc; Elkhorn (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Dynamic team environment

Job summary

Palmer Hamilton Llc in Wisconsin is hiring a Customer Service Representative to join a fast-paced team. You will handle inquiries from customers, dealers, and vendors, provide quotes, and ensure timely CRM updates from order entry through delivery.

Responsibilities include resolving complaints, maintaining records, and collaborating across departments to ensure on-time shipments and high levels of customer satisfaction.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work in fast-paced environment and manage multiple tasks.
• Proficient with Microsoft Office and customer service software.
• Prior customer service experience is a plus but not required.

Responsibilities

• Field and handle inquiries from customers, dealers, and vendors.
• Distribute customer correspondence from order entry.
• Acknowledge backorders and short shipments promptly.
• Provide quotes and pricing to customers.
• Update CRM with project visibility from start to finish.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues to maintain satisfaction.
• Maintain detailed records of customer interactions.
• Collaborate with teams to resolve complex issues.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Multi-tasking

Microsoft Office

CRM software

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Position Objective:

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in customer service and grow within a supportive and fast-paced environment.

Position Functions:

• Field and appropriately handle all inquiries from customers, dealers, and vendors
• Distribute all customer correspondence produced by order entry
• Timely acknowledgment of all backorders and short shipments.
• Provide quotes and pricing to customers
• Update CRM with all information necessary for complete project visibility from start to finish.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to resolve complex issues.

Position Expectations:

• Consistently represent the company to all customers as a team member in a professional manner.
• Enhance department/company reputation by demonstrating a team mentality to internal and external customers.
• Enhance and develop opportunities to engage customers.
• Inform customers of quote/order status in a timely and proactive manner.
• Responsible for the timely production and distribution of weekly and/or monthly quote/sales reports as defined by management.
• Process all quotes/purchase orders in a timely manner.
• Collaborate with other departments to ensure timely shipment of all customer orders.
• Answer all calls, emails, etc., in a timely and professional manner.
• Maintain a high quality of service by monitoring standards; advising the Manager of potential problems with possible resolution strategies.
• Ability to successfully resolve customer complaints/issues by investigating issues and composing responses.

Requirements

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (especially Outlook) and comfortable using customer service software.
• Prior customer service experience is a plus but not required.
• Self-motivated with the ability to manage and prioritize multiple tasks.
• Demonstrated exceptional organizational and problem-solving skills.
• Strong desire to grow professionally.
• Ability to collaborate within a group to solve departmental issues.

Why Join Us:

• Competitive salary and benefits package!
• Opportunities for professional growth and development.
• Dynamic and supportive team environment.
• Make a difference by exceeding customer expectations every day!