Customer Service Representative

Shively Diversified Management Services; Saginaw (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Job summary

Shively Diversified Management Services is seeking a dedicated Customer Service Representative in Saginaw, Michigan. This role involves engaging with customers, managing sales orders, and providing exceptional service. Candidates should have a high school diploma, 1-3 years of experience, and skills in Microsoft Office. The position offers medical, dental, vision insurance, and PTO. Join a supportive team focused on customer satisfaction.

Qualifications

• Preferred 1-3 years of customer service experience.
• Able to work with little to no supervision.
• Good written and oral communication skills.
• Able to sit/walk for extended periods and lift up to 35 pounds.

Responsibilities

• Create and track sales orders, purchase orders, and invoices.
• Maintain professionalism demonstrating excellent customer service.
• Ensure accurate order input and follow up on missing info.
• Control and manage incoming/outgoing documents.
• Respond to customer questions with accurate information promptly.

Skills

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Purchasing knowledge

Inventory management knowledge

Communication skills

Organizational skills

Interpersonal skills

Leadership skills

Education

High school diploma

Job description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities

• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly

• A high school diploma and 1-3 years of customer service experience is preferred
• Able to complete assigned tasks working with little to no supervision
• Good written and oral communication skills and excellent organizational skills
• Experience using Microsoft Word, Excel, and Outlook
• Knowledge of purchasing or inventory management is desirable
• Good interpersonal and leadership skills
• Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
• Comply with all safety guidelines to ensure a safe work environment
• Successfully pass the required pre-employment background check and drug screen

Medical Insurance, Dental Insurance, Vision Insurance, and PTO