Customer Service Representative

Shively Diversified Management Services; Spring Hill (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Job summary

Shively Diversified Management Services is seeking a Customer Service Representative in Spring Hill, Tennessee. The ideal candidate will excel in customer service, create and track orders, and maintain professionalism while interacting with clients.

A high school diploma and relevant experience are preferred. The role involves managing documents, responding to inquiries, and ensuring compliance with safety guidelines. Benefits include medical, dental, vision insurance, and paid time off.

Qualifications

• 1-3 years of customer service experience preferred.
• Able to complete tasks with little to no supervision.
• Good written and oral communication skills.

Responsibilities

• Create and track sales orders and invoices.
• Maintain professionalism and excellent customer service.
• Follow up on missing information and open orders.

Skills

Customer service

Communication skills

Organizational skills

Inventory management knowledge

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities

• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly

Qualifications

• A high school diploma and 1-3 years of customer service experience is preferred
• Able to complete assigned tasks working with little to no supervision
• Good written and oral communication skills and excellent organizational skills
• Experience using Microsoft Word, Excel, and Outlook
• Knowledge of purchasing or inventory management is desirable
• Good interpersonal and leadership skills
• Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
• Comply with all safety guidelines to ensure a safe work environment
• Successfully pass the required pre‑employment background check and drug screen

Benefits

Medical Insurance, Dental Insurance, Vision Insurance, and PTO