Customer Service Representative

TWO MEN AND A TRUCK®; Sioux Falls (SD); On-site; USD 17,047 - 24,280; Full time

Job summary

TWO MEN AND A TRUCK® in Sioux Falls is seeking a motivated Customer Service Representative to enhance customer satisfaction and drive sales.

You will assist customers by understanding their needs and recommending services while handling inquiries professionally. Prior customer service experience is requested, with a high school diploma required. The position offers a starting pay of $15/hr plus bonuses and opportunities for growth.

Qualifications

• Minimum of six months to one year of customer service and/or office experience.
• Ability to present a professional image at all times to customers.
• Bilingual is a plus.

Responsibilities

• Acts as the first point of contact for customers to establish rapport.
• Inputs information into the 'Movers Who Care' software for cost estimation.
• Handles displeased customers and provides timely feedback to management.

Skills

Excellent customer service skills

Effective listening and communication skills

Good organizational and time management skills

Ability to analyze and solve problems

Basic computer and keyboarding skills

Education

High school diploma or GED

Associate's degree in a related field preferred

Job description

Starting pay: $15/hr + bonuses

The Customer Service Representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK customers through in-depth knowledge of company products and services.

Responsibilities

• Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services.
• Asks open-ended, probing questions to determine customer requirements and expectations.
• Directly and accurately inputs information into the "Movers Who Care" software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks.
• Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications.
• Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
• Complies with federal, state, and local legal requirements when scheduling moving services and staff.
• Continually maintains thorough understanding of all company products, services, pricing and promotions to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections.
• Prepares all move-related paperwork and documents on a daily basis.
• Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints.
• Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns.
• May assist management with scheduling and tracking of movers and drivers in accordance with move requirements.
• May prepare various reports for management as well as gather research and statistics.
• May prepare proposals, letters, mass mailings, and other miscellaneous correspondence.
• May participate in various marketing activities including networking, direct mail and charitable move coordination.
• Ensures display area is maintained in a clean and professional manner; i.e., brochure stocks and box displays.
• All other duties as assigned.

Requirements

• High school diploma or general education degree (GED) is required. Associate's degree in a related field preferred.
• A minimum of six months to one year of customer service and/or office experience is required; outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred.
• Excellent customer service skills (friendly, courteous, and helpful).
• Effective listening and communication skills.
• Good grammar, voice and diction.
• Good organizational and time management skills.
• Ability to analyze and solve problems effectively.
• Accurate; consistent attention to detail.
• Demonstrated understanding and application of effective selling strategies and techniques.
• Confidence to initiate customer contact and comfortable asking for the sale.
• Strong team player who works productively with a wide range of people and personalities.
• Comfortable in a fast-paced environment; able to adapt quickly to changing priorities.
• Basic computer and keyboarding skills.
• Able to perform basic business math.
• Able to present a professional image at all times to customers and vendors.
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values.
• Bilingual is a plus.

This job posting is a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Sioux Falls, South Dakota. The employer is TMT Sioux Falls, LLC.