Claims Manager

Two Men and a Truck International Inc.; Lafayette (LA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Bonuses

401K when eligible

Job summary

Two Men and a Truck International Inc. is seeking a skilled manager at our Lafayette, LA location to promote the brand and oversee customer concerns. The role involves weekend rotation, coordinating damage resolution, and sustaining clear communication with customers and vendor partners.

The candidate will handle all aspects of customer service, support safety policies, manage job sheets, and drive cost efficiencies through vendor negotiations while maintaining high service standards.

Qualifications

• Minimum of 3 years of business, management, or other relevant experience; TWO MEN AND A TRUCK® or moving industry experience preferred.
• Excellent oral and written communication and comprehension skills.
• Outstanding organizational and time management skills.
• Demonstrated ability to lead by example to motivate, develop, and direct people.
• Ability to assess performance of self, employees, and franchise for improvements.

Responsibilities

• Promote and protect the TWO MEN AND A TRUCK® brand.
• Work on a weekend rotation.
• Handle all customer concerns and oversee the damage resolution process.
• Maintain constant communication with customers throughout the process and vendors repairing damages; oversee vendor agreements and cost reductions.
• Contact all customer complaints within 24 hours.
• Adhere to franchise safety policies and procedures to prevent accidents and damages.
• Organize and file job sheets.
• Provide outstanding customer service on calls and online inquiries.
• Recommend moving services and products based on cost, availability, and customer specifications.
• Drive reporting across functional areas for review by franchisees.
• Remain calm and professional when addressing concerns and provide next steps and solutions.

Skills

Communication

Organizational skills

Time management

Leadership

Customer service

Problem solving

Attention to safety

Tools

Excel

Word

Outlook

Job description

What We Offer

• Salary of 38K – 42K depending on experience
• Opportunities to earn bonuses
• 401K when eligible
• Career advancement opportunitie

Responsibilities

• Promote and protect the TWO MEN AND A TRUCK® brand
• Work on a weekend rotation
• Handle all customer concerns and oversee the damage resolution process
• Maintain constant communication with customers throughout the process and vendors repairing damages Oversee vendor agreements and contract negotiations to ensure strong working relationships and cost reductions where necessary
• Contact all customer complaints within 24 hours
• Follow / promote the franchise’s safety policies and/or procedures to prevent accidents and damages
• Organize and file job sheets
• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Drive communication upward through daily, weekly, and monthly reports of all functional areas for franchisees to review
• Must be able to calmly and professionally handle difficult situations while provided next steps and solutions to address concerns in a timely manner
• Occasionally attends after hour work functions and participates in charity events
• Responsible for being an “on-call” emergency contact for movers, drivers and operations management outside of normal business hours.
• Participates in regular training and development programs offered locally or through STICK MEN UNIVERSITY® online; may occasionally attend in-person training to further develop personal and professional skill sets
• All other duties assigned by the General and Operations Managers

Requirements

• A minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK® or moving industry experience is preferred
• Excellent oral and written communication and comprehension skills
• Outstanding organizational and time management skills
• Demonstrated ability to lead by example to motivate, develop, and direct people
• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
• Understanding of and commitment to customer service and TWO MEN AND A TRUCK® core values
• Valid driver's license and clean driving record; must be able to be insured under the current franchise auto insurance plan
• Must be proficient with the following Microsoft applications: Excel, Word, Outlook
• Stamina to lift and carry heavy items (75 lbs. or more) repeatedly while climbing stairs, balancing, walking, etc.
• Dispatch of move crews and possibly be required to go on a move.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Lafayette, Louisiana. The employer at this location is BJB GROUP LLC.